Where do you hold your appointments?

Individual coaching sessions can be held in a quiet café, or offsite room from your usual place of work/home. This is because a different environment unlocks thinking.

Team coaching sessions and workshops are best held offsite in a room with space to move.

How much do you charge for your services?

Initial pre-service call is free. I want you to be sure you want to work with me. Sessions are variable but start at £80 per hour for individual coaching. Team sizes and complexity vary enormously, so rates vary accordingly. You are investing in your future, the future of your team. It is worth it.

What are your terms and conditions?

Terms and Conditions
Content of sessions is confidential. This is your information. I do not divulge who I am coaching without your express permission. My philosophy is to work with all customers as unique individuals.  I am committed to equal opportunities for all, regardless of gender, marital status, age, physical status or disability, racial or ethnic origin, nationality, creed or religious belief, sexual orientation or employment status.

Finances:
Payment in advance on booking to confirm your booking.

If you need to cancel I will be as flexible as I can

In principle, no refund can be paid for appointments cancelled less than 14 days before the appointment although you can find someone else to take your place

If a cancellation is made between 28 and 14 days before the appointment, 50% of the fees are payable

Sole Coaching enables creative thinking space for our clients. Any decisions made after interaction with Sole Coaching are the client’s responsibility.

What is your Website disclaimer?

The information contained in this website is for general information purposes only. The information is provided by Sole Coaching and while I endeavour to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Sole Coaching. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Sole Coaching takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

What is your Privacy Policy?

Sole Coaching does not sell your information. We only hold the information you send us. We won’t tell anyone we are working with you. I keep brief anonymised notes of conversations with you.

Sole Coaching is committed to protecting the privacy of our clients. We want to provide a safe, secure client experience. We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purposes as set forth herein. The following reflects our commitment to you.

All website visitors are deliberately anonymized. We may see someone has looked at a page, but, we have no idea who they are and nor do we want to know. We may see if a page is popular, or not, and consider enhancing the user experience.

In some instances, such as when you sign up for a pre-coaching phone call via email or the booking form we collect name, e-mail address and telephone number. If you choose not to proceed with coaching your email is deleted after 7 days. If you choose to proceed with coaching that information is held for the two years.

We do not disclose information about your appointments with Sole Coaching to anyone unless we have your express prior permission in writing.

Sole Coaching respects the individual privacy of its clients and customers (and their clients and customers), employees, business partners and others who may use Sole Coaching’s services. In all cases, Sole Coaching treats personal information in a manner consistent with the laws of the countries in which Sole Coaching does business, but we also aim to uphold the highest applicable ethical standards in all our business activities.

Effective 1 October, 2018, this Privacy Policy sets forth the privacy principles that Sole Coaching follows with respect to the protection and transfers of personal information, whether it is in electronic, paper or verbal format, within the EU. This statement applies to all personal information Sole Coaching processes (except as noted below), including on-line, off-line, and manually processed data.

Sole Coaching will not disclose an individual’s personal information to third parties, except when one or more of the following conditions is true:
Sole Coaching has the individual’s permission to make the disclosure
The disclosure is required by law or professional standards

The information in question is publicly available
The disclosure is reasonably necessary for the establishment or defense of legal claims; or
is subject to law providing an adequate level of privacy protection
has agreed in writing to provide an adequate level of privacy protection
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use and confidentiality of information, either for its own purposes or on behalf of its clients, customers and business partners, Sole Coaching has put in place and rigorously enforces appropriate physical, electronic, and managerial procedures to safeguard and secure the information that Sole Coaching processes. However, Sole Coaching cannot guarantee the security of information on or transmitted via the Internet.

Sole Coaching processes personal information only in ways compatible with the purpose for which it was collected or subsequently authorized by the individual. To the extent necessary for such purposes, Sole Coaching takes reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable for its intended use.

If an individual becomes aware that information Sole Coaching maintains about that individual is inaccurate, or if an individual would like to update or review that individual’s information, the individual may contact Sole Coaching using the contact information below. In every case, Sole Coaching will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate. The individual seeking to amend such information will need to provide sufficient identifying information, such as name, address, birthdate. Sole Coaching may request additional identifying information as a security precaution.

Sole Coaching utilizes the self-assessment approach to assure its compliance with this Privacy Policy. Sole Coaching periodically verifies that this Privacy Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented. Sole Coaching encourages interested persons to raise any concerns about its implementation of this Privacy Policy using the contact information below. Sole Coaching will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Policy.

Questions or comments about this Privacy Policy should be submitted to Sole Coaching: [email protected]

What is your Cookie Policy?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Blocking cookies
Most browsers allow you to refuse to accept cookies.  For example:
in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector; in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Deleting cookies
You can also delete cookies already stored on your computer:
in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
Doing this may have a negative impact on the usability of many websites.

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©2018 Sole Coaching - website created by Emily Willis

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